{"xsrfToken":"2835666bb2dfda83dee9e7831ab6ce2945f44619_lout","branding":{"id":"16","key":"cus","name":"Meria Support client","portalBaseUrl":"/servicedesk/customer/portal/16","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/16/3","theme":{"headerBGColor":"#b32700","headerLinkColor":"#ffffff","headerLinkHoverColor":"#d6370b","headerLinkHoverBGColor":"#d6370b","headerBadgeColor":"#d6370b"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Just Mining help center","sharedPortalName":"Help Center","localeDisplayName":"anglais (États-Unis)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"français 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de compte","descriptionHtml":"<p>Bonjour cher client ! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> \uD83D\uDCE8\uD83D\uDC49 Si votre requête concerne votre compte Meria merci de nous contacter depuis l'email y associé.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">\uD83D\uDCD6 \uD83D\uDC49 N'hésitez pas à consulter notre centre d'aide (FAQ) : <a href=\"https://help-center.meria.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help-center.meria.com/</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">\uD83D\uDCEC \uD83D\uDC49 Lors du traitement de votre demande vous recevrez automatiquement un accusé de réception. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> ⚠️ \uD83D\uDC49 Vérifiez le dossier spam de vos emails, certaines de nos réponses peuvent s'y glisser ! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">Bien à vous, <br class=\"atl-forced-newline\">l'équipe Meria</p>","callToAction":"Demande de fermeture de compte","introHtml":"","icon":10626,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10626","groups":[53],"key":""},{"id":"196","name":"ASICs et mineurs BOB","descriptionHtml":"<p>Bonjour cher client ! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> \uD83D\uDCE8\uD83D\uDC49 Si votre requête concerne votre compte Meria merci de nous contacter depuis l'email y associé.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">\uD83D\uDCD6 \uD83D\uDC49 N'hésitez pas à consulter notre centre d'aide (FAQ) : <a href=\"https://help-center.meria.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help-center.meria.com/</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">\uD83D\uDCEC \uD83D\uDC49 Lors du traitement de votre demande vous recevrez automatiquement un accusé de réception. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> ⚠️ \uD83D\uDC49 Vérifiez le dossier spam de vos emails, certaines de nos réponses peuvent s'y glisser ! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">Bien à vous, <br class=\"atl-forced-newline\">l'équipe Meria</p>","callToAction":"ASICs et mineurs BOB","introHtml":"","icon":10622,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10622","groups":[53],"key":""},{"id":"261","name":"Demande d'assistance","descriptionHtml":"<p>Bonjour cher client ! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> \uD83D\uDCE8\uD83D\uDC49 Si votre requête concerne votre compte Meria merci de nous contacter depuis l'email y associé.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">\uD83D\uDCD6 \uD83D\uDC49 N'hésitez pas à consulter notre centre d'aide (FAQ) : <a href=\"https://help-center.meria.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help-center.meria.com/</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">\uD83D\uDCEC \uD83D\uDC49 Lors du traitement de votre demande vous recevrez automatiquement un accusé de réception. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> ⚠️ \uD83D\uDC49 Vérifiez le dossier spam de vos emails, certaines de nos réponses peuvent s'y glisser ! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">Bien à vous, <br class=\"atl-forced-newline\">l'équipe Meria</p>","callToAction":"Demande d'assistance","introHtml":"","icon":10667,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[53],"key":""},{"id":"202","name":"Demande d’information ","descriptionHtml":"<p>Bonjour cher client ! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> \uD83D\uDCE8\uD83D\uDC49 Si votre requête concerne votre compte Meria merci de nous contacter depuis l'email y associé.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">\uD83D\uDCD6 \uD83D\uDC49 N'hésitez pas à consulter notre centre d'aide (FAQ) : <a href=\"https://help-center.meria.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help-center.meria.com/</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">\uD83D\uDCEC \uD83D\uDC49 Lors du traitement de votre demande vous recevrez automatiquement un accusé de réception. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> ⚠️ \uD83D\uDC49 Vérifiez le dossier spam de vos emails, certaines de nos réponses peuvent s'y glisser ! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">Bien à vous, <br class=\"atl-forced-newline\">l'équipe Meria</p>","callToAction":"Demande d’information ","introHtml":"","icon":10669,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10669","groups":[53],"key":""},{"id":"197","name":"Demande commerciale","descriptionHtml":"<p>Bonjour cher client ! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> \uD83D\uDCE8\uD83D\uDC49 Si votre requête concerne votre compte Meria merci de nous contacter depuis l'email y associé.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">\uD83D\uDCD6 \uD83D\uDC49 N'hésitez pas à consulter notre centre d'aide (FAQ) : <a href=\"https://help-center.meria.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help-center.meria.com/</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">\uD83D\uDCEC \uD83D\uDC49 Lors du traitement de votre demande vous recevrez automatiquement un accusé de réception. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> ⚠️ \uD83D\uDC49 Vérifiez le dossier spam de vos emails, certaines de nos réponses peuvent s'y glisser ! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">Bien à vous, <br class=\"atl-forced-newline\">l'équipe Meria</p>","callToAction":"Demande commerciale","introHtml":"","icon":10668,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[53],"key":""},{"id":"198","name":"Réclamation","descriptionHtml":"<p>Une réclamation est un grief à l’encontre de Meria ne pouvant être résolu immédiatement par le Service Client lors de votre échange. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">-Une simple demande d’information, d'assistance, même adressée au service traitant les réclamations, ne caractérise pas nécessairement une réclamation. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">-Meria s'engage à accuser réception de la réclamation sous 10 jours ouvrables, à compter de sa réception, et à y apporter une réponse dans les meilleurs délais avec un maximum de 2 mois. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">-Si, malgré un traitement attentif de votre réclamation, notre réponse ne vous donne pas entière satisfaction, vous pouvez saisir gratuitement le médiateur de l'Autorité des marchés financiers (AMF), de préférence par voie électronique sur le site de l'AMF (<a href=\"https://www.amf-france.org/fr/le-mediateur-de-lamf/votre-dossier-de-mediation\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.amf-france.org/fr/le-mediateur-de-lamf/votre-dossier-de-mediation</a>) ou par voie postale (17, place de la Bourse, 75082 Paris cedex 2). <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">En cas d'échec de la médiation, le litige peut être porté devant les tribunaux compétents. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">Bien à vous, <br class=\"atl-forced-newline\">l'équipe Meria</p>","callToAction":"Réclamation","introHtml":"","icon":10629,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[53],"key":""},{"id":"204","name":"Retrait ou dépôt de crypto-actifs","descriptionHtml":"<p>Bonjour cher client ! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> \uD83D\uDCE8\uD83D\uDC49 Si votre requête concerne votre compte Meria merci de nous contacter depuis l'email y associé.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">\uD83D\uDCD6 \uD83D\uDC49 N'hésitez pas à consulter notre centre d'aide (FAQ) : <a href=\"https://help-center.meria.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help-center.meria.com/</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">\uD83D\uDCEC \uD83D\uDC49 Lors du traitement de votre demande vous recevrez automatiquement un accusé de réception. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> ⚠️ \uD83D\uDC49 Vérifiez le dossier spam de vos emails, certaines de nos réponses peuvent s'y glisser ! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">Bien à vous, <br class=\"atl-forced-newline\">l'équipe Meria</p>","callToAction":"Retrait ou dépôt de crypto-actifs","introHtml":"","icon":10627,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[53],"key":""},{"id":"199","name":"KYC/KYB et questions légales","descriptionHtml":"<p>Bonjour cher client ! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> \uD83D\uDCC1 \uD83D\uDC49 Si vous souhaitez joindre des documents confidentiels à votre demande merci de les déposer dans le dossier qui vous sera partagé par email après la soumission de votre ticket.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">\uD83D\uDCE8\uD83D\uDC49 Si votre requête concerne votre compte Meria merci de nous contacter depuis l'email y associé. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> \uD83D\uDCD6 \uD83D\uDC49 N'hésitez pas à consulter notre centre d'aide (FAQ) : <a href=\"https://help-center.meria.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help-center.meria.com/</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> ⚠️ \uD83D\uDC49 Vérifiez le dossier spam de vos emails, certaines de nos réponses peuvent s'y glisser ! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">Bien à vous, <br class=\"atl-forced-newline\">l'équipe Meria</p>","callToAction":"KYC/KYB et questions légales","introHtml":"","icon":10624,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10624","groups":[53],"key":""},{"id":"305","name":"L'application mobile","descriptionHtml":"","callToAction":"L'application mobile","introHtml":"","icon":10683,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10683","groups":[53],"key":""},{"id":"201","name":"Autres","descriptionHtml":"<p>Bonjour cher client ! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> \uD83D\uDCE8\uD83D\uDC49 Si votre requête concerne votre compte Meria merci de nous contacter depuis l'email y associé.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">\uD83D\uDCD6 \uD83D\uDC49 N'hésitez pas à consulter notre centre d'aide (FAQ) : <a href=\"https://help-center.meria.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help-center.meria.com/</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">\uD83D\uDCEC \uD83D\uDC49 Lors du traitement de votre demande vous recevrez automatiquement un accusé de réception. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> ⚠️ \uD83D\uDC49 Vérifiez le dossier spam de vos emails, certaines de nos réponses peuvent s'y glisser ! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">Bien à vous, <br class=\"atl-forced-newline\">l'équipe Meria</p>","callToAction":"Autres","introHtml":"","icon":10628,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10628","groups":[53],"key":""},{"id":"200","name":"Paiement d’une commande, virement entrant ou sortant","descriptionHtml":"<p>Bonjour cher client ! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> \uD83D\uDCE8\uD83D\uDC49 Si votre requête concerne votre compte Meria merci de nous contacter depuis l'email y associé.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">\uD83D\uDCD6 \uD83D\uDC49 N'hésitez pas à consulter notre centre d'aide (FAQ) : <a href=\"https://help-center.meria.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help-center.meria.com/</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">\uD83D\uDCEC \uD83D\uDC49 Lors du traitement de votre demande vous recevrez automatiquement un accusé de réception. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> ⚠️ \uD83D\uDC49 Vérifiez le dossier spam de vos emails, certaines de nos réponses peuvent s'y glisser ! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">Bien à vous, <br class=\"atl-forced-newline\">l'équipe Meria</p>","callToAction":"Paiement d’une commande, virement entrant ou sortant","introHtml":"","icon":10625,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10625","groups":[53],"key":""},{"id":"247","name":"Activité suspecte / Compte piraté","descriptionHtml":"<p>Bonjour cher client ! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> \uD83D\uDCC1 \uD83D\uDC49 Si vous souhaitez joindre des documents confidentiels à votre demande merci de les déposer dans le dossier qui vous sera partagé par email après la soumission de votre ticket.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">\uD83D\uDCE8\uD83D\uDC49 Si votre requête concerne votre compte Meria merci de nous contacter depuis l'email y associé. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> \uD83D\uDCD6 \uD83D\uDC49 N'hésitez pas à consulter notre centre d'aide (FAQ) : <a href=\"https://help-center.meria.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help-center.meria.com/</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> ⚠️ \uD83D\uDC49 Vérifiez le dossier spam de vos emails, certaines de nos réponses peuvent s'y glisser ! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">Bien à vous, <br class=\"atl-forced-newline\">l'équipe Meria</p>","callToAction":"Activité suspecte / Compte piraté","introHtml":"","icon":10660,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10660","groups":[53],"key":""},{"id":"205","name":"Demande envoyée par e-mail","descriptionHtml":"","callToAction":"Demande envoyée par e-mail","introHtml":"<p>Demande reçue de la part de votre canal dassistance de messagerie.</p>","icon":10527,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":53,"name":"Support"}],"orderMapping":{"53":[305,197,199,200,204,196,261,202,247,203,198,201]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"17158064-bca4-39ac-866c-84916104b077","appLinkName":"System 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\uD83D\uDC49 Si vous souhaitez joindre des documents confidentiels à votre demande merci de les déposer dans le dossier qui vous sera partagé par email après la soumission de votre ticket.<br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" />\uD83D\uDCE8\uD83D\uDC49 Si votre requête concerne votre compte Meria merci de nous contacter depuis l'email y associé. <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> \uD83D\uDCD6 \uD83D\uDC49 N'hésitez pas à consulter notre centre d'aide (FAQ) : <a href=\"https://help-center.meria.com/\" class=\"external-link\" rel=\"nofollow noreferrer\">https://help-center.meria.com/</a> <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> ⚠️ \uD83D\uDC49 Vérifiez le dossier spam de vos emails, certaines de nos réponses peuvent s'y glisser ! <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" />Bien à vous, <br class=\"atl-forced-newline\" />l'équipe 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