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BOB miners","descriptionHtml":"<p>Hello dear customer !</p>\n<p>\uD83D\uDCE8\uD83D\uDC49 If your request concerns your Meria account please contact us from its associated email.</p>\n<p>\uD83D\uDCD6 \uD83D\uDC49 Don't forget to check out our Knowledge Base (FAQ) : <a href=\"https://help-center-en.meria.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help-center-en.meria.com/</a></p>\n<p>⚠️ \uD83D\uDC49 Check your spam folder, some of our replies may fall into it !</p>\n<p>Sincerely, <br> Meria Team</p>","callToAction":"Asics and BOB miners","introHtml":"","icon":10622,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10622","groups":[],"key":""},{"id":"261","name":"Ask for assistance","descriptionHtml":"<p>Hello dear customer !</p>\n<p>\uD83D\uDCE8 \uD83D\uDC49 If your request concerns your Meria account please contact us from its associated email.</p>\n<p>\uD83D\uDCD6 \uD83D\uDC49 Don't forget to check out our Knowledge Base (FAQ) : <a href=\"https://help-center-en.meria.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help-center-en.meria.com/</a></p>\n<p>⚠️ \uD83D\uDC49 Check your spam folder, some of our replies may fall into it</p>\n<p>Sincerely,<br> Meria Team</p>","callToAction":"Ask for assistance","introHtml":"","icon":10667,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[],"key":""},{"id":"202","name":"Ask for informations","descriptionHtml":"<p>Hello dear customer !</p>\n<p>\uD83D\uDCE8\uD83D\uDC49 If your request concerns your Meria account please contact us from its associated email.</p>\n<p>\uD83D\uDCD6 \uD83D\uDC49 Don't forget to check out our Knowledge Base (FAQ) : <a href=\"https://help-center-en.meria.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help-center-en.meria.com/</a></p>\n<p>⚠️ \uD83D\uDC49 Check your spam folder, some of our replies may fall into it !</p>\n<p>Sincerely, <br> Meria Team</p>","callToAction":"Ask for informations","introHtml":"","icon":10669,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10669","groups":[],"key":""},{"id":"197","name":"Commercial Inquieries","descriptionHtml":"<p>Hello dear customer !</p>\n<p>\uD83D\uDCE8\uD83D\uDC49 If your request concerns your Meria account please contact us from its associated email.</p>\n<p>\uD83D\uDCD6 \uD83D\uDC49 Don't forget to check out our Knowledge Base (FAQ) : <a href=\"https://help-center-en.meria.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help-center-en.meria.com/</a></p>\n<p>⚠️ \uD83D\uDC49 Check your spam folder, some of our replies may fall into it !</p>\n<p>Sincerely, <br> Meria Team</p>","callToAction":"Commercial Inquieries","introHtml":"","icon":10668,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[],"key":""},{"id":"198","name":"Complaint","descriptionHtml":"<p>A complaint is a grievance against Meria that cannot be immediately resolved by Customer Service during your exchange.</p>\n<ul class=\"alternate\" type=\"square\">\n <li>A simple request for information or assistance, even addressed to the complaints department, does not necessarily constitute a complaint.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Meria commits to acknowledge receipt of the complaint within 10 working days of its receipt and to provide a response as soon as possible, with a maximum of 2 months.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>If, despite our careful handling of your complaint, our response does not fully meet your satisfaction, you may, free of charge, contact the Autorité des marchés financiers (AMF) mediator, preferably by electronic form on the AMF website (<a href=\"https://www.amf-france.org/fr/le-mediateur-de-lamf/votre-dossier-de-mediation\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.amf-france.org/fr/le-mediateur-de-lamf/votre-dossier-de-mediation</a>) or by postal mail (17 Place de la Bourse, 75082 Paris cedex 2).</li>\n</ul>\n<p>In case of mediation failure, the dispute can be brought before the competent courts.</p>\n<p>Sincerely, <br> Meria Team</p>","callToAction":"Complaint","introHtml":"","icon":10629,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[],"key":""},{"id":"204","name":"Deposit / Withdrawal of crypto-assets","descriptionHtml":"<p>Hello dear customer !</p>\n<p>\uD83D\uDCE8\uD83D\uDC49 If your request concerns your Meria account please contact us from its associated email.</p>\n<p>\uD83D\uDCD6 \uD83D\uDC49 Don't forget to check out our Knowledge Base (FAQ) : <a href=\"https://help-center-en.meria.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help-center-en.meria.com/</a></p>\n<p>⚠️ \uD83D\uDC49 Check your spam folder, some of our replies may fall into it !</p>\n<p>Sincerely, <br> Meria Team</p>","callToAction":"Deposit / Withdrawal of crypto-assets","introHtml":"","icon":10627,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[],"key":""},{"id":"205","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"199","name":"KYC/KYB and Legal questions","descriptionHtml":"<p>Hello dear customer !</p>\n<p>\uD83D\uDCC1 \uD83D\uDC49 If you need to transmit us confidential documents (IDs...) upload them in the folder 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to check out our Knowledge Base (FAQ) : <a href=\"https://help-center-en.meria.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help-center-en.meria.com/</a></p>\n<p>⚠️ \uD83D\uDC49 Check your spam folder, some of our replies may fall into it</p>\n<p>Sincerely,<br> Meria Team</p>","callToAction":"Mobile App","introHtml":"","icon":10683,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10683","groups":[],"key":""},{"id":"201","name":"Other","descriptionHtml":"<p>Hello dear customer !</p>\n<p>\uD83D\uDCE8\uD83D\uDC49 If your request concerns your Meria account please contact us from its associated email.</p>\n<p>\uD83D\uDCD6 \uD83D\uDC49 Don't forget to check out our Knowledge Base (FAQ) : <a href=\"https://help-center-en.meria.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help-center-en.meria.com/</a></p>\n<p>⚠️ \uD83D\uDC49 Check your spam folder, some of our replies may fall into it !</p>\n<p>Sincerely, <br> Meria Team</p>","callToAction":"Other","introHtml":"","icon":10628,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10628","groups":[],"key":""},{"id":"200","name":"Payment of an order / Bank transfer","descriptionHtml":"<p>Hello dear customer !</p>\n<p>\uD83D\uDCE8\uD83D\uDC49 If your request concerns your Meria account please contact us from its associated email.</p>\n<p>\uD83D\uDCD6 \uD83D\uDC49 Don't forget to check out our Knowledge Base (FAQ) : <a href=\"https://help-center-en.meria.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help-center-en.meria.com/</a></p>\n<p>⚠️ \uD83D\uDC49 Check your spam folder, some of our replies may fall into it !</p>\n<p>Sincerely, <br> Meria Team</p>","callToAction":"Payment of an order / Bank transfer","introHtml":"","icon":10625,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10625","groups":[],"key":""},{"id":"203","name":"Specific account closure request","descriptionHtml":"<p>Hello dear customer !</p>\n<p>⏩\uD83D\uDC49 To delete your accout go to \"My account\" -> \"Security\" <a href=\"https://dashboard.meria.com/account/security\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://dashboard.meria.com/account/security</a></p>\n<p>\uD83D\uDCE8\uD83D\uDC49 If your request concerns your Meria account please contact us from its associated email.</p>\n<p>\uD83D\uDCD6 \uD83D\uDC49 Don't forget to check out our Knowledge Base (FAQ) : <a href=\"https://help-center-en.meria.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help-center-en.meria.com/</a></p>\n<p>\uD83D\uDCEC \uD83D\uDC49 Once the processing of your request has started you will receive a confirmation of receipt.</p>\n<p>⚠️ \uD83D\uDC49 Check your spam folder, some of our replies may fall into it !</p>\n<p>Sincerely, <br> Meria Team</p>","callToAction":"Specific account closure request","introHtml":"","icon":10626,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10626","groups":[],"key":""},{"id":"247","name":"Suspicious activity / My account got hacked","descriptionHtml":"<p>Hello dear customer !</p>\n<p>\uD83D\uDCC1 \uD83D\uDC49 If you need to transmit us confidential documents (IDs...) upload them in the folder that will be shared to you via email after you submit this request.</p>\n<p>\uD83D\uDCE8\uD83D\uDC49 If your request concerns your Meria account please contact us from its associated email.</p>\n<p>\uD83D\uDCD6 \uD83D\uDC49 Don't forget to check out our Knowledge Base (FAQ) : <a href=\"https://help-center-en.meria.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help-center-en.meria.com/</a></p>\n<p>⚠️ \uD83D\uDC49 Check your spam folder, some of our replies may fall into it !</p>\n<p>Sincerely, <br> Meria Team</p>","callToAction":"Suspicious activity / My account got hacked","introHtml":"","icon":10660,"iconUrl":"https://meria.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10660","groups":[],"key":""},{"id":"310","name":"Virtual Agent - Need help","descriptionHtml":"<p>Hello dear customer !</p>\n<p>\uD83D\uDCE8 \uD83D\uDC49 If your request concerns your Meria account please contact us from its associated email.</p>\n<p>\uD83D\uDCD6 \uD83D\uDC49 Don't forget to check out our Knowledge Base (FAQ) : <a href=\"https://help-center-en.meria.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help-center-en.meria.com/</a></p>\n<p>⚠️ \uD83D\uDC49 Check your spam folder, some of our replies may fall into it</p>\n<p>Sincerely,<br> Meria Team</p>","callToAction":"Virtual 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